Terms & Privacy

PrevCan Inc., doing business as “INTER_xVENT Canada”, is aware of the importance of protecting your privacy in handling your personal information. We are committed to collecting, using and disclosing your personal information responsibly. We are responsible to you for the personal information we collect and hold. To this end, we have developed this Privacy Policy, trained our staff about our policies and practices and we have also appointed a Chief Privacy Officer to ensure our Privacy Policy is complied with throughout our company.

1. Personal Information

Personal information is any information that identifies you, or by which your identity could be deduced and includes any health-related information. Business information, however (for example, your business title or business address and business telephone number), is not considered to be personal information according to privacy legislation. If we do not collect and use your personal information, we cannot provide you with INTER_xVENT programs and services.

2. Purposes for the Collection, Use and Disclosure of Personal Information

We will only collect the information that is necessary for the purposes set out in this Policy. We collect, use and disclose personal information for the following purposes:

to deliver quality preventative healthcare services, lifestyle management services and chronic disease risk reduction programs to our clients
to identify and to ensure continuous high quality service
to provide health risk assessment reports, program outlines, recommendations, and other reports, forms and assessments to you and/or your healthcare provider
to enable us to contact and maintain communication with you, including, without limitation, to distribute preventative healthcare information and to book and confirm appointments
to allow us to efficiently follow-up with you for services and/or your participation in our programs and billing
for teaching and demonstrating purposes on an anonymous basis (if possible)
for research, and statistical analysis of data purposes
to determine whether you may be a good candidate for a particular service or program
to complete and submit invoices for payment (where applicable) in order to be paid for the services rendered
to collect unpaid accounts and to process payments in general
to comply generally with the law, and with the legal and regulatory framework of relevant legislation and to comply with any other requirements mandated by a government authority
to permit potential purchasers or advisors to evaluate our facilities and programs in preparation for a sale
to deliver your records to our insurance provider to enable them to assess liability and quantify damages, if any
for administrative/management activities such as planning resource allocation, reporting or evaluation
for any other purpose that may be identified before or at the time the information is collected.

3. How Personal Information is Collected

In most instances, we will collect information from the questionnaires, application forms and other documents completed by you. In other instances, we collect your personal information directly from you during our interactions—whether via the internet, by phone, or in person. In all cases, we collect information only by lawful and fair means, and not in an unreasonably intrusive way.

4. Consent

We will collect, use and disclose your Personal Information only on the basis of your consent, except where otherwise required or permitted by applicable laws. You may provide your consent to us either orally or in writing. Your consent may also be implied through your conduct with us. You may also provide limited consent (which must be in writing) so as to prevent the disclosure of some or all of your personal health information to another health information custodian.

5. Limits to Collection, Use, Disclosure and Retention of Personal Information

We will limit the collection of personal information and personal health information to those purposes identified in this Policy. Similarly, your personal information and personal health information will not be used or disclosed for purposes other than those for which the information is collected as provided in this Privacy Policy or as required or permitted by law.

We will retain your personal information for the periods prescribed by applicable rules and guidelines. After the expiry of these periods we will destroy, erase or make anonymous your personal information and personal health information.

6. Disposal of Personal Information

We destroy our records (which include electronic records and hardware) in a way that protects your privacy. We use methods that include supervised incineration or shredding and/or bonded contractors who must adhere to contractual privacy obligations.

7. Updating Your Information

We will use our best efforts to ensure that your personal information is accurate, complete and up-to-date for the purposes that it is to be used. If any of your personal information or personal health information changes, please inform us immediately so that we can make the necessary changes.

8. Measures to Safeguard your Information

We use the following methods to maintain the confidentiality of your personal information:

physical measures (locked filing cabinets, restricting access to our office, alarm systems)
technological tools (passwords, encryption, firewalls, anonymizing software)
organizational controls (security clearances, limiting access on a “need-to-know” basis, staff training, confidentiality agreement)

Our staff is also aware of the importance of maintaining the security and confidentiality of all personal information in our possession. We review and update our security measures on a regular basis.

9. Access to Your Personal Information

At your written request we will inform you whether we hold personal information relating to you and if we do, we will let you know the purposes for which we used your personal information, and the organizations or type of organizations to which we disclosed your personal information in aggregate form. If your request is made in writing, and subject to applicable laws and the provisions of this Policy, will provide you with access to your personal information that is in our possession. A fee sufficient to recover our costs may be charged for such access requests and you will have to provide information or documentation to verify your identity. We will inform you of the approximate cost before proceeding to respond to your request.

10. Can I be Denied Access to My Personal Information?

Your rights to access your personal information are not absolute. Access can be denied for several different reasons, including:

If doing so would likely reveal information about another individual, unless the other individual’s information is severable or the other individual third party has consented
If doing so could reasonably be expected to threaten the life or security of another individual, unless the third party information is severable
If the information is protected by solicitor-client privilege
If doing so would reveal confidential commercial information
If the denial of access is required or authorized by law.

If we deny your request for access to your personal information, we shall explain why.

11. Correcting Errors

If we hold personal information about you and you believe that it is not accurate, complete and up-to-date, you can request to have it amended. This applies to factual information and not to professional opinions we or other health care professionals may have formed. We will investigate and respond to your request. If we discover that the information is not accurate, complete and up-to-date, we will take reasonable steps to correct it. We will also send any information that has been amended, where appropriate, to any third parties that have access to the information. If we refuse a request to correct information, we shall explain why and we will make a note of this in your file (and forward such note to anyone else who received the earlier information).

12. Changes to this Privacy Policy

It is our practice to review our policies and procedures from time to time and therefore we may amend our Privacy Policy in the future. It is your responsibility to review this Policy from time to time and upon initial consent to participate in an INTER_xVENT program, you will be deemed to have consented to any changes to this Privacy, whether or not you are otherwise notified or aware of such changes.

13. Requests for Access

If you have any questions or concerns, or wish to access your personal information, please contact our Chief Privacy Officer at: PrivacyOfficer@intervent.ca. We take your concerns seriously and will respond to you within a reasonable time. If you are not satisfied with our response, the contact information for the Privacy Commissioners are:

Privacy Commissioner of Canada
112 Kent Street
Ottawa, Ontario
K1A 1H3
1-800-282-1376

Information and Privacy Commissioner/Ontario
2 Bloor Street East
Suite 1400
Toronto, Ontario
M4W 1A8
1-800-387-0073